Igniting Workplace Enthusiasm
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Case Studies

WIPRO

WIPRO: FROM CAMPUS TO CORPORATE WITH PINNACLE

COMPANY PROFILE
Wipro Ltd. is a global information technology, consulting and outsourcing company with 145,000 employees serving over 900 clients in 60 countries. The company posted revenues of $6.9 billion for the financial year ended Mar 31, 2013. Wipro leverages their industry-wide experience, technology expertise, portfolio of services and vertically aligned business model along with their 55+ dedicated ‗Centers of Excellence‘ to enable them to harness the latest technology for delivering business capability to their clients.

Wipro Infotech is a part of Wipro ltd. and is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East.

BUSINESS SITUATION
Dale Carnegie Training India has partnered with Wipro for multiple learning initiatives since 2006. We have licensed the internal trainers at Wipro to deliver the Dale Carnegie content using the Dale Carnegie methodology to their internal employees.

Approximately 10,000 engineering graduates hired every year from campus and off-campus. They come from humble backgrounds and places where their exposure is minimum, English is their second/third language and may even have uneducated parents.

The challenge is to make these new hires job ready within 68 days of joining ensuring their transition of and adjustment to a corporate, urban and global environment. Transforming these new hires into contributors on the global platform was of prime importance.

SOLUTION
Dale Carnegie Training India designed a customized campus to corporate program titled for Pinnacle addressing the accelerated development needs of these new recruits. This program is part of their induction and orientation right upon joining Wipro. The program is designed to enhance:

  • Self confidence
  • Professional image & business etiquette
  • Communication Skills
  • Interpersonal Skills
  • Visioning and Igniting Enthusiasm
  • Attitudes for customer service

BUSINESS RESULTS
PINNACLE has greatly helped attain Wipro‘s business results by achieving:

  • A considerable improvement in Customer Satisfaction Ratings
  • A positive response on Employee Perception Surveys
  • Increase in number of On time Project Delivery
  • Enhanced Quality of Deliverables
  • Higher engagement level resulting in lower attrition & effective Teamwork
  • Responsibility is no longer given, it is taken by employees.

Over 35179 Wipro employees have undergone this program since 2010.

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Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member Engagement Leadership Development Sales
Effectiveness
Customer
Service
Presentation Effectiveness Process
Improvement

IT Professionals

Talent Management

Succession Planning

Employee Engagement

 

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